Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect the personal data you provide when you create an account, make transactions or use our site. We take your privacy seriously and set out below the types of information we hold, how we use it, the safeguards we apply and the choices available to you about your data.

Types of data we collect

Personal data

We collect personal information you give us when registering or verifying your account. This includes name, date of birth, email address, postal address, phone number and identity documents where identity verification (KYC) is required. We also store payment details provided for deposits and withdrawals and any correspondence you exchange with our support team.

Technical data

We gather technical information automatically when you visit our site. This covers IP address, device and browser type, operating system, referral source and session data. We also record user activity such as pages visited, games played and timestamps to help with account protection and service operation.

Transactional data

Transactional records include deposit and withdrawal history, payment method, currency and bet or win records. We retain this data for accounting, fraud prevention and to meet our contractual obligations to you.

Use of information

We use your data to provide and operate your account, process payments, carry out identity checks and comply with legal obligations. Data is also used to respond to enquiries, investigate suspicious activity, maintain security and improve our services. Where permitted, we may send service messages about your account or relevant updates about changes to our terms or privacy practices.

Data protection practices

We protect data using technical and organisational measures proportionate to the sensitivity of the information. This includes encrypted connections for data transfer, access controls for staff, secure storage and routine monitoring. Access to your personal data is limited to authorised personnel and third-party providers who perform services on our behalf.

Cookies and tracking technologies

We use cookies and similar tools to remember preferences, enable core site functions and analyse usage. Some cookies are essential for account security, while others support analytics or personalised features. You can manage cookie preferences via your browser settings or the site cookie controls where available.

User rights

You have privacy rights including access to your personal data, correction of inaccurate information, restriction of processing and objection to certain uses. You may also request deletion of your account information where we are not required to retain it for legal or legitimate business reasons.

Access, correction and deletion of data

To exercise your rights or request a copy of the personal data we hold, contact us using the details below. We will respond within a reasonable period and may ask for information to confirm your identity before processing requests. Some information may be retained in anonymised form for record keeping or fraud prevention.

Information sharing and third parties

We share data with payment processors, identity verification services, fraud prevention partners, analytics providers and other third parties necessary to operate your account. These partners are contractually bound to protect your data and only process it for specified purposes. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. When we make material changes we will notify you by email or via a notice on our site. Continued use of the service after notification indicates acceptance of the updated policy.

Contact

If you have questions or wish to exercise your privacy rights please contact: [email protected].